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Mercedes-Benz Financial Services

13650 Heritage Parkway, Fort Worth, TX, 76177, USA
(800) 654-6222


Credit Bureau Reporting
Loan Amount$10K - $250K
Payment Options:
Automatic Payments
Check by mail
Credit/Debit Card
APR:Starting at 2.99%
Min APR:
Max Loan Term (Months)72
Checking Account Required?
Lend To Military?
Immigration Status Considered:U.S. Permanent Resident
Minimum Age:18
Verification Documents Required:
Recent bank statements
Recent pay stubs
Driver license (or other photo ID)
Proof of citizenship/residence
Customizable Payment Dates
Joint Loans Available
No Origination Fee
Pre-Approved Soft Credit Inquiry
Approval Speed (Hours)24
Deferred Payments
No Late Fees
No Prepayment Fee
1-7 days
Same Day
2-4 weeks
Application Fee
Lease Purchase
Institution TypeOther
New Loan
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May 30, 2017

Mercedes-Benz Financial Services is quite possibly the least customer-focused organization that I've ever had the misfortune to deal with. They do not communicate what they are doing, they have no sense of urgency, and they are doing nothing to indicate that they care if I ever buy/lease another Mercedes again. I will say that their people are very well trained. Every last one of them sticks rigidly to a script.


March 10, 2015

Mercedes Benz Financial fails when it comes to providing customer service. They send us our bill so late every month, that we have only a few days to pay it. We have gotten numerous calls before, but have been unable to contact that same person back because they leave incorrect info on the messages. Worst service ever.


March 09, 2015

Talk about not having a sense of urgency.. This company is terrible when it comes to doing anything in a timely manner. I tried getting my title, and it's been months. They also never call you back when they say they will, and you have to constantly call them to get anything out of them.


February 27, 2015

In all the years I've owned Mercedes and have gone through Mercedes Financial, I have yet to have a problem. They are a good company as long as you make your payments. It's not a good idea to get a car you can't afford in the first place. Treat them well and they'll take care of you.


August 02, 2014

This company is the worst when it comes to customer service and billing. I was told one thing, and now am being penalized for what I was told to do. Apparently, I made my payment incorrectly, and even though the payment WAS made, I am being charged late fees. They won't even work with me to correct it.


July 05, 2014

Mercedes Benz Financial worked with me regarding deferring two of my payments. Unfortunately, I ran into some bad circumstances and needed to use the money for other things. I contacted them right away and they were more than willing to work with me. I appreciate them and their customer service.


May 22, 2014

It is so obvious that Mercedes Benz Financial is just after your money. I unknowingly racked up a little bit of overdue charges (I thought I had a credit in place) and they didn't even let me know. They could take my money and report the late payments on my credit, but couldn't even tell me about them.


May 10, 2014

I am currently on my second lease with MBF. I missed one payment, and somehow, they found a missed payment from the previous loan. NOW they have decided to report both late payments on my credit. I don't even recall the first late payment, but I can't even dispute it now. What's done is done.


December 18, 2013

If you are getting an auto loan through Mercedes Benz Financial, make sure you check the current market rates for auto loans. On various occasions I've gone to them for quotes and have found that they always charge more interest than other companies. Just be aware and be a smart consumer.


December 15, 2013

I am very confused and surprised by Mercedes Financial. Normally, if a payment date falls on a weekend or holiday, any company will take it out on the following business day. Mercedes Financial takes it out before the due date. This is a little frustrating if you plan to have the money WHEN the bill is actually due, not before.


November 27, 2012

I have been with Mercedes Benz Financial for upwards of fifteen years now. My most recent loan encountered some problems that I am now dealing with. I made an error in saving my online payment method, causing one missed payment. After all these years of perfect payments, you'd think they'd work with me. No, they did not. It is now on my credit.

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